Cloud-native digital solutionsSoftware modernizationAI/GPT integrationBanking software - Backbase platform

Transform your banking ecosystem and innovation

Backbase is the leading engagement banking platform that empowers financial institutions by transforming legacy, siloed systems into a unified, customer-centric ecosystem. It provides an interoperable, API-based platform that enables banks to deliver seamless omnichannel experiences while driving innovation at scale.

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    With Backbase, banks can modernize quickly, deliver differentiating capabilities faster and orchestrate personalized customer experiences across every touchpoint.

    Increase operational efficiency

    Optimize banking processes through automation and reduce the need for manual intervention

    Improve customer loyalty

    Deliver personalized omnichannel experiences that delight and engage customers across every touchpoint

    Accelerate time to market

    Deliver new features and services faster with Backbase’s modular, API-based platform

    Future-proof your banking systems

    Adapt to evolving technologies with a scalable platform that integrates seamlessly with fintech solutions and core systems

    Main features

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    Omnichannel

    banking

    Enable your customers to interact with your bank across web, mobile and branch with a consistent, integrated experience. Backbase’s omnichannel capabilities ensure that every touchpoint provides the same seamless and personalized user experience, allowing customers to start a transaction on one device and complete it on another.

    Orchestrate

    the customer journey

    Tailor every interaction to your customers’ individual needs by leveraging Backbase’s advanced journey orchestration engine. From onboarding to daily transactions to complex financial workflows, banks can easily map the customer journey to ensure a smooth, personalized experience every step of the way.

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    Modular and compatible

    architecture

    Backbase offers a modular, composable platform that integrates seamlessly with your existing systems. Thanks to its API-based architecture, you can easily build and extend digital banking services by connecting them with core systems, CRMs and third-party fintech solutions.

    Process

    automation

    Optimize and automate key banking processes, such as customer onboarding, loan origination and document management. Backbase’s process automation capabilities reduce manual workflows, improve operational efficiency and reduce errors.

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    Customer-centric

    data and AI

    Backbase provides banks with real-time insights through advanced data analytics and AI-driven services. By integrating data from multiple sources, the platform enables personalized offers, AI-powered advice and predictive financial insights, all tailored to the individual customer.

    Backbase enables banks to leverage data and AI to deliver proactive, personalized customer experiences that drive long-term customer loyalty.

    Main benefits

    Transform your banking solutions with cutting-edge technology that scales as your business grows.

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    Rapid modernization

    With Backbase, banks can free themselves from legacy systems and vendor lock-in and adopt an agile, customer-centric platform that supports rapid digital transformation.

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    Improved customer engagement

    By leveraging Backbase’s powerful customer engagement tools, banks can deliver real-time, personalized experiences across all channels.

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    Operational efficiency & cost reduction

    Process automation, unified customer data and AI-driven workflows dramatically improve operational efficiency. Backbase’s platform enables banks to automate repetitive tasks and improve service delivery.

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    Future-proof integration

    Easily integrating with your core systems, third-party fintech services and new technologies, Backbase provides a future-proof solution that can adapt to the evolving needs of your business.

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    Rapid modernization

    With Backbase, banks can free themselves from legacy systems and vendor lock-in and adopt an agile, customer-centric platform that supports rapid digital transformation.

    benefit-icon-5

    Improved customer engagement

    By leveraging Backbase’s powerful customer engagement tools, banks can deliver real-time, personalized experiences across all channels.

    benefit-icon-6

    Operational efficiency & cost reduction

    Process automation, unified customer data and AI-driven workflows dramatically improve operational efficiency. Backbase’s platform enables banks to automate repetitive tasks and improve service delivery.

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    Future-proof integration

    Easily integrating with your core systems, third-party fintech services and new technologies, Backbase provides a future-proof solution that can adapt to the evolving needs of your business.

    Backbase provides the flexibility to evolve with the fast-moving financial landscape, ensuring your bank is always at the cutting edge of digital innovation.

    Use cases

    Explore different use cases of banking ecosystem and innovation transformation:

    • Digital-first banking transformation
      From digital onboarding to managing complex customer journeys, Backbase lets you redesign your entire banking model.
    • AI-driven customer journeys
      Use Backbase’s AI and data capabilities to provide your customers with tailored financial advice, proactive alerts and predictive insights.
    • Automated loan origination
      Backbase simplifies the lending process with end-to-end automation, from application submission to decisioning and document management. This allows banks to process more applications with fewer errors, improving both speed and accuracy.
    • End-to-end customer onboarding
      Automate and optimize the entire onboarding process, from document submission to account activation, with automated workflows and real-time data validation.

    With Backbase, your institution can tackle modernization without the constraints of legacy infrastructure, ensuring you stay ahead of the competition.

    Contact us today to find out how our Backbase integration services can enable your institution to innovate, modernize and lead in today’s competitive digital banking landscape.

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